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Bionic Agent​ toiteallikaks on Global Business Services (GBS)

GBS võimaldab klientidel kiirendada oma äri muutumist jätkusuutlikuks ja digitaalseks tulevikuks. Selle portfell sisaldab teenuseid, mida juhivad teadmised ja uusimad tehnoloogiad — keskendudes tugevalt innovatsioonile ja digitaliseerimisele sellistes valdkondades nagu ärijuhtimine, inimressursid, tarneahela juhtimine, müük, turundus ja inseneriteadus. Siemensi GBS-i peakorter asub Saksamaal Münchenis.

Avasta Global Business Services (GBS)

Miks The next generation of customer service!?

-Receive customer requests from different channels​
-Natural language to interpret information from written requests (Emails, SMS, Chatbots, Support Tickets, Documents)
-Generative AI to speed up processes and data flows (structuring, classifying, summarising, translating, extracting, searching, etc)
-Connection to any system, e.g., functional mailboxes, ticketing tools, sharepoints, data storages, ERPs
-Automatically perform actions and provide answers to customer requests

Eelised

  • Improved resource allocation & time-savings: up to 95% of accuracy level in information underastanding
  • Standard implementation time is between 3 weeks and 2 month​
  • Faster request handling increases customer satisfaction
  • Requests handled simultaneously at peak times with 24/7 availability
  • Processing in any language

Tutvuge Ressursside ja Sellega Seotud Toodetega

Täiendav Teave ja Ressursid

Demo

Bionic Agent Web Page

Bionic Agent Use Cases

Eeltingimused

Business Subject Matter Expert

Customer Solution Architect​ to integrate into customers landscape

Customer Data Engineer​ to access source data

Min. 200 requests per month/ticket category