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Expert assistance with support and assessment services

Enhance your company's competitiveness. From emergency assistance directly from the manufacturer to evaluations of your digitalization level, our service experts will work together with you to develop a digitalization strategy and roadmap, tailored to your needs and business goals.

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Support services

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Basic support

As part of our basic support, you receive fundamental assistance via regional hotlines, generally in your local language. Our service experts are familiar with your local installation and are available free of charge for up to one hour of support, including by phone if desired.

Support request

You can use the support request – the fast, electronic entry channel for questions about products.

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Industry Online Support app

The Industry Online Support app makes it possible to search for the right services anytime and anywhere.  Thanks to manuals, FAQs and certificates you find the right information. 

Download for Apple iOS >
Download for Android >

Technical forum

The cause of a problem in your plant isn’t always obvious. Enjoy the benefits of our technical forum to quickly obtain information on malfunctions and error codes.

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Payment methods

Discover the different payment methods we offer for our services. We understand that every customer has individual preferences when it comes to payment. That's why we provide a variety of flexible options. Choose the method that's right for you and enjoy convenient access to our services.

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Siemens Industry Service Card

Comprehensive support directly from the product manufacturer

The Siemens Industry Service Card is a prepaid card for technical support. It brings on a combination of technical support services products and systems for discrete manufacturing as well as current SIMATIC PCS 7 versions, building products, sensors and field devices. The card is available as digital version for immediate use and is valid for three years from the date of purchase.

Already have the Siemens Industry Service Card?
Contact the following hotlines (not for building products):
Germany: +49 911 895 7272
USA: +1 800 333 7421
China: +86 10 64757575

Buy your Siemens Industry Service Card now >

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Technical Support Extended Packages

Extensive and individual support for complex requests

The Technical Support Extended Packages are a payment option for specific support requests for current, not discontinued SIMATIC products to Technical Support in Germany. The packages are available in sizes of 4 or 40 hours. The number of packages required to process the specific support request is estimated by the technical support expert. Billing takes place after completion of the support request according to the quantity actually required.

Start your journey to a sustainable digital enterprise

Your benefits at a glance

With our Industry Support and Assessment Services, you have access to expert knowledge, information and fast support when it matters – anytime and anywhere.

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Maximized transparency

Once our service experts complete the assessments with you, you'll receive a detailed overview of the recommended implementation steps, including costs and a proposed timeline for the solution.

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Fast support in an emergency

Receive expert assistance with our support services, available online anytime, anywhere. Our premium support offers rapid callbacks, quick response times and priority emergency treatment, enabling you to secure plant availability.

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Easy access to product information

Our Siemens Industry Online Support provides you with quick and easy information about your installed products and systems in the form of manuals, FAQs and various search features – 24 hours a day, seven days a week.

Support and assessment services in practice

Find out how our support and assessment services generate added value for your company in practical applications.

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Managed System Services provide personal expert support

DSM | Chemicals | Switzerland

Our Managed System Services offered fast, efficient support with a personal contact for complex or urgent issues involving Siemens components. Our support manager is thoroughly familiar with the plant and with specific DSM applications/processes, ensuring rapid expert assistance, remote fault analysis, and support for engineering and maintenance projects.

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