Pago

¿Qué ventajas ofrece el nuevo portal en línea MyCasinoCard?
Puedes ver, gestionar y actualizar tus datos sin ayuda y de una forma sencilla, en cualquier momento y desde cualquier lugar. Solo es necesario ir a las oficinas de identificación si, por ejemplo, bloqueaste tu tarjeta de identidad y quieres reactivarla. Se eliminan los trabajos administrativos, como rellenar las solicitudes en papel. Otras funciones relacionadas con la CasinoCard, como el resumen de facturación actual, están disponibles en Internet.

Ya completé mi registro en el portal web. ¿Por qué mi tarjeta de identidad no funciona en la caja?
Tras registrarte de la forma correcta en MyCasinoCard, recibiste un código QR personal que puedes utilizar de forma directa para pagar en las cajas registradoras. Si se requiere la opción de uso, se deberá codificar de forma adicional. Puedes encontrar a las personas de contacto en las páginas de ubicaciones.

¿Quién puede usar MyCasinoCard y quién puede registrarse allí?
Todos los huéspedes y clientes que utilizan los restaurantes del personal de Siemens AG, las cafeterías, las tiendas, otros establecimientos de catering y los Siemens Active Studios y realizan pagos sin efectivo con su CasinoCard.

¿Puedo registrarme o iniciar sesión con mi dirección privada, en lugar de con la dirección de correo electrónico empresarial?
Sí. Si te registras como nuevo cliente de CasinoCard con tu dirección de correo electrónico privada (por ejemplo, ATZ, empleados de producción o fabricación, etc.) porque ya no tienes una cuenta de correo electrónico oficial, se te asignará de forma automática a un grupo de clientes sujeto a un recargo y pagarás un recargo a partir del tercer día después del registro. Si ya utilizas la CasinoCard, regístrate como titular de la CasinoCard (ID de mandato e IBAN para el registro) con los datos ya almacenados. Los empleados de SAG (o exempleados) sin una dirección de correo electrónico oficial que consuman con la tarifa de empleado subvencionado deben ponerse en contacto con la oficina de codificación de su ubicación después de completar el registro, por correo electrónico o en persona, para que finalmente se pueda hacer la asignación correcta.

¿Todos los titulares de tarjetas CasinoCard pueden usar MyID?
No. La identificación con MyID solo es posible para los empleados de Siemens AG, SHS (Healthcare), Siemens Mobility y Siemens Energy.

¿Puedo ver mis transacciones personales de la CasinoCard en MyCasinoCard?
Sí. Encontrarás esta información en «Transactions» (Transacciones). Puedes consultar las ventas de los últimos 90 días en detalle (artículos, ubicaciones). Se muestran tanto la facturación en gastronomía como la facturación de Siemens Active Studios si así se selecciona.

¿Para qué necesito el código QR adicional?
Al recibir tu solicitud de CasinoCard en línea, Siemens Gastronomy te enviará por correo electrónico un código QR que te autorizará a pagar inmediatamente en las cajas del restaurante. Para ello, debes tener el código impreso o guardado en tu teléfono inteligente disponible para que se pueda leer en la caja del restaurante.

¿Hay algo que deba tener en cuenta si tengo codificada mi tarjeta de ID de empleado a pesar de tener un código QR?
Sí, si tienes codificada tu tarjeta de ID de empleado, tendrás que volver a solicitar el código en el portal MyCasinoCard. Entonces puedes optar por utilizar tu tarjeta de identidad o el nuevo código de la caja para pagar.

¿El uso del código QR tiene un límite de tiempo?
No, el código no pierde su validez. Sin embargo, si tienes tu tarjeta de ID de empleado codificada en CasinoCard una vez generado tu código, necesitarás que te envíen un código nuevo a través de MyCasinoCard.

Ya no encuentro mi código. ¿Me pueden dar uno nuevo?
Sí, los códigos se pueden regenerar en cualquier momento y con la frecuencia que desees en MyCasinoCard, en «request Code» (Solicitar código). Se te enviará inmediatamente un código nuevo por correo electrónico.

¿Se puede importar mi código QR personal a la aplicación de mi billetera?
Sí. Al registrarte en mycasinocard.siemens.de o solicitar el nuevo código QR, recibirás un enlace por correo electrónico que te permitirá importarlo a la aplicación de la billetera en los distintos sistemas operativos. Según el archivo PKpass, la función de pago se puede almacenar en la aplicación de billetera que desee.

I have not received a confirmation email – what could be the reason?
Possible causes:

• The email may have landed in your spam or junk folder
• The email address provided may contain an error
• There may be a delay in email delivery
• Please contact support

After registering, I receive a message saying that my email address could not be confirmed – what should I do?

• Please try logging in

How is my account correctly assigned to a customer group (discount)?

• During registration, it is strongly recommended to use your GID / Entra ID if available.
• Register using your company email address.
• If possible, do not register with your private email address.

Benefits:

• Automatic and correct customer group assignment when logging in with your ENTRA ID/GID
• Correct pricing (e.g. employee pricing)

I received an email after registration stating that I could not be assigned to a customer group - what does this mean?

• Your registration could not be automatically assigned to an eligible employee group.

Possible causes:

• Registration without an Entra ID
• Use of a private email address
• Use of a company email address that is not eligible for discounts
• No clear assignment to a company possible

What should I do if I was not assigned to a customer group?

• Respond within 3 working days (using the contact method provided in the email)
• You may need to provide proof of your company affiliation

What happens if I do not respond within 3 working days?

• You will receive an email informing you that you will be assigned to a customer group with a surcharge (external pricing)
• Your purchases will be charged at the external price

Important note:

• No retroactive refunds will be issued
• Transactions already booked will remain unchanged

¿Puedo pagar directamente con mi tarjeta de crédito?
No, no en las cajas registradoras. Sin embargo, se puede configurar una cuenta de tarjeta de crédito para la facturación mensual de tus compras con CasinoCard.

En principio, ¿se aceptan todos los tipos de tarjetas de crédito?
No. Aceptamos tarjetas de crédito de los proveedores internacionales Master, VISA, Union Pay y JCB, pero no tarjetas de crédito corporativas, como la tarjeta corporativa de AMEX, ya que solo se puede utilizar para viajes de negocios.

¿Qué pasa cuando la tarjeta de crédito vence de forma regular?
Siemens Gastronomy te informará y tendrás que introducir la nueva fecha de caducidad en MyCasinoCard. De lo contrario, se bloqueará tu tarjeta de casino.

¿Qué tan seguro es compartir la información de la tarjeta de crédito?
Muy seguro, se utiliza porque la PSD 2 (doble identificación) durante el procesamiento.

¿Puedo cambiar entre el débito directo SEPA y el pago con tarjeta de crédito?
Sí, si pasas del débito directo de la SEPA a la facturación con tarjeta de crédito o viceversa, los datos de facturación cambiados se transferirán al 14 o 28 del mes siguiente y se utilizarán como base para cada liquidación.

¿Por qué se hace una reserva de €0,01 al registrar mi tarjeta de crédito?
Según la entidad emisora de tarjetas de crédito, puede que sea necesaria una preautorización adicional de la tarjeta de crédito para verificar una tarjeta o una cuenta. Para ello, se hace lo que se conoce como «reserva de prueba» por un importe de €0,01. Este monto se liberará después de la prueba y no se debitará de tu cuenta.

How can I request or regenerate my QR code?

You can generate your personal QR code yourself at any time on the MyCasinoCard portal.

• The QR code can only be regenerated once per day
• It will be available to you immediately after creation
• The QR code has no expiration date
• The old (previously valid) QR code will become invalid

Are there any alternatives available if my country of origin is not in the SEPA area?
Yes, in this case you can create a credit card account in your MyCasinoCard profile for debiting CasinoCard transactions.

Can my personal QR code be imported into my wallet app?
Yes. When you register at mycasinocard.siemens.de or request a new QR code, you will receive a link via email that allows you to import it into the wallet app on various operating systems. The payment function can be stored in the desired wallet app via a Pkpass file.

My QR code/ID card is not working, has expired, or has been blocked – what could be the reason?
Possible causes:

• The validity period has expired (e.g. apprenticeship, internship, temporary employment, retirees, or other fixed-term contracts)
• Payment details (e.g. bank account or credit card) have changed or are no longer valid but were not updated in the MyCasinoCard account
• Payment function has been deactivated

My validity period has expired – what should I do?
Your authorization must be extended, re-submitted, or reviewed.
Procedure:

• Contact support
• Please send us your proof of eligibility as a PDF. This may include:
  • Letter confirming the extension of your apprenticeship / dual study program
  • Temporary employment contract
  • Internship or working student contract with the updated end date
  • Letter from your employer confirming your eligibility (only applicable for contract partners of Siemens Gastronomie)

I have new payment details – does this affect the payment function of the QR code/PKI card?
YES, if new payment details (bank account/credit card) are not updated in your MyCasinoCard account:

• The QR code/payment function of the ID card may be deactivated
• Outstanding transactions cannot be debited
• Please check and update your payment details in your account
• Make sure your bank account or credit card is active and has sufficient funds
• Contact support so that your payment process can be restored

Note:
A change to your bank details with P&O (HR department) is not automatically transferred to your MyCasinoCard account.

What do I need to do to store or update my current payment details?
If you already have a MyCasinoCard account:

• Log in to your MyCasinoCard account
• Add or update your current payment details there

If you do not yet have a MyCasinoCard account:

• Register in the MyCasinoCard portal
• Then add your current payment details

What happens if my QR code is misused or if I lose it?

• Transactions not carried out by yourself unfortunately cannot be refunded.
• If you lose your QR code, you can generate a new code at any time in the online portal at mycasinocard.siemens.de. Your previous QR code will then be automatically blocked.

I registered online in the web portal. Why does my ID card not work at the checkout?
After successful online registration in the portal, you will immediately receive a personal QR code that can be used directly for payment at the checkout. If you would like to use the payment function on your Siemens employee ID card, the card must additionally be encoded. However, this only applies to employees of Siemens AG or Siemens Mobility GmbH. Please note that encoding cannot be carried out on-site for external customers.

My ID card does not work or no longer works – what should I do?

• New ID card → The ID card has not yet been encoded → Payment function has not yet been activated
• A new ID card was encoded, but afterwards a new QR code was requested → The ID card can no longer be used

Solution:

• Have the ID card encoded again
• Then request the current QR code again, not a NEW one

Note:

• External customers can only pay using the QR code
• Registration in the MyCasinoCard portal does not automatically activate the payment function on your ID card

Where can I activate the payment function for my ID card?
On-site at a location where your ID card can be encoded or where you can receive information about encoding locations. Information via location management

Can I switch between SEPA direct debit and credit card billing?
Yes. If you would like to switch from SEPA direct debit to credit card billing, or vice versa, the updated billing details will take effect on the following 14th or 28th of the month and will then apply to all future billing cycles.

Why is a charge of €0.01 made when registering my credit card?
Depending on the credit card provider, an additional pre-authorization may be required to verify a card or account. For this purpose, a so-called test transaction of €0.01 is carried out. This amount will not actually be charged, will be released again after verification, and will not be debited from your account.

What if my bank does not participate in the SEPA direct debit scheme?
Some banks, although located within the SEPA area, do not participate in the SEPA direct debit scheme. MyCasinoCard recognizes these banks, and saving such bank details is therefore not possible.

In this case, you have the following alternatives:

• You can check your IBAN in advance using an IBAN validator.
• This ensures that your bank supports the SEPA direct debit scheme and that saving your details works correctly.

If your bank does not support SEPA direct debit, you can alternatively:

• Add a credit card
• Use another bank account that supports SEPA direct debit

Are there alternatives available if my country of origin is not part of the SEPA area?
Yes. In this case, you can store a credit card account in your MyCasinoCard profile for billing your CasinoCard transactions.

The following groups are eligible for the Siemens employee price or trainee discount:

Employee Price (without surcharge)

• Employees (domestic)
• Employees (international)
• Retirees / pensioners
• Authors of final theses (Bachelor’s or Master’s) without a training or study grant agreement with Siemens AG
• Doctoral candidates
• Working students
• Employees studying alongside their job
• Dual-study students after completion of the Chamber of Industry and Commerce (IHK) examination
  (from the 4th year onwards)

Trainee Discount

• Apprentices or dual-study students of Siemens AG or its subsidiaries
• Apprentices or dual-study students of partner companies
• Master’s students of Siemens AG or its subsidiaries with a study grant agreement
• Interns (mandatory internships / school internships / other internships)
• Apprentices or dual-study students of Siemens AG or its subsidiaries

In addition, employees of contractual partners of Siemens Gastronomie may also be eligible for discounted prices, although these may differ from the discounts listed above.

I believe I am eligible – what can I do?

Please send us proof of your employment relationship as a PDF (including your name and, for clear identification purposes, also your date of birth).

Some companies that have a contract with Siemens Gastronomie for the use of company restaurants wish to decide themselves which of their employees are eligible. If you are an employee of such a company, you will additionally require a confirmation letter from your employer.

Why are there charges on my account even though I haven’t used the service recently?

Charges are always processed with a delay (~4 weeks)

Example:

• Usage/transactions: May
• Charge: End of June

I don’t understand the charge

• Check your transactions in the MyCasinoCard portal under “Transactions and Direct Debits”
• Compare the time period
• Contact support if there are discrepancies

Can I set the timing of my debit myself?

• Unfortunately, individual direct debits are not possible
• Transactions are aggregated and debited at a fixed time
• You can view your transactions in the portal and plan the debit accordingly

Why don’t I see any debits in my account even though I’ve made transactions?

• You may be using a credit card for the CasinoCard process and have set up credit card as your payment method.
• No SEPA debit
• Billing is processed via credit card
• Credit card debits are not displayed in the MyCasinoCard portal

Where can I view my transaction history?
MyCasinoCard Portal → Transactions

There you will see:

• Transaction history
• Individual transactions
• Current balance

Why can't I see my transactions/transaction history and am I getting a UID error message?
Common cause:

Browser or cookie settings
What can I do?

• Switch browsers
• Clear cookies
• Log in again
• Note for mobile devices (e.g., iPhone with Safari)
• Settings → Safari → Privacy
• Blocking prevents display

What can I do if I notice discrepancies in my transactions/sales?

If you notice duplicate charges on a single day, please report them promptly via email directly to the location where you dined.

If you notice any other discrepancies in your transactions: Please contact support for clarification.

Why do I have to pay the external price for the second meal?

Legal regulation (non-cash benefit value for 2026: € 4.57)
Only one main course per day at the employee price is tax- and social security-insurance.

What happens with the second meal?
It cannot be sold at the employee price on a tax- and social security-insurance basis.
Therefore, the external price for the cheaper meal is charged for the second meal.

Are there any exceptions (e.g., working from home)?
→ No, unfortunately, the law makes no distinctions. The only determining factor is that an employee is granted a discounted meal only once per workday.

How do I add my QR code to my wallet?

Use the link provided: “Download PKPass file” • This link allows you to import the file into a wallet app (iOS & Android)

Instructions:

• Open the link on your smartphone
• Open the file
• Add to wallet

• You can block or cancel your CasinoCard feature yourself in your MyCasinoCard account.
• If you have accidentally canceled or blocked your CasinoCard, please contact Support.
• Please note that the final charge will always be processed the following month.

Registration for Retirees

Former Siemens employees who have previously used a CasinoCard as cardholders are asked to register by clicking the “CasinoCard Cardholders” button. We recommend using your personal email address to register. If you need help or don’t have a smartphone, just send us an email. We’re happy to assist you!

Please contact our support.