MascoPI – Process Investigator

MascoPI – Process Investigator is powered by Masco Group Automation

Masco Group Automation (MGA), owned by Masco Group, is a key player in automation and digitalization within the Life Sciences sector.
MGA develops advanced solutions aimed at making pharmaceutical production safer, more sustainable, and highly efficient, with 80% of our solutions based on Siemens technology (including TIA Portal, PCS7, WinCC v8, WinCC Unified for HMI/SCADA, SIMIT, Insights Hub, Industrial Edge, and Mendix).

With a global network and a team of specialists, MGA focuses on seamless system integration and implementing cutting-edge process control solutions. We stand out for our commitment to data integrity and cybersecurity, ensuring high standards and compliance with the most rigorous regulations.

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Why AI-Driven Troubleshooting for Pharma Facilities?

MascoPI is a AI application designed for advanced troubleshooting in pharmaceutical facilities. Using a knowledge graph, it maps process know-how as nodes (events) and connections (causal links), enabling quick identification of root causes during machine failures and providing precise solutions. Through targeted questions, MascoPI refines its understanding, ensuring reliable answers.

Possibly integrated with MascoDASH via cloud (Insights Hub), MascoPI can access data directly from IIoT sources, bypassing questions and accelerating troubleshooting.
Accessible through a Chatbot available in HTML5, MascoPI enhances uptime, reduces downtime, and lowers external service costs, offering SaaS-based support that minimizes both CAPEX and OPEX.

Benefits

Reduced recovery time, higher availability of the plant
MascoPI available 24/7, beyond any SLA

Featured Capabilities

Level 1 Troubleshooting – Resolve Up to 70% of Vendor Service Calls

The AI assistant, trained by engineering and customer service experts, helps operators quickly understand and resolve most common issues—reducing the need for external intervention.

Seamless Escalation to Level 2 Support

If the issue cannot be resolved by AI, the system assists the operator in addressing the malfunction or automatically generates a service ticket. This ticket includes all relevant context and diagnostics, streamlining follow-up by customer support teams.

Self-Learning AI Algorithm

The AI continuously improves its accuracy by learning from Q&A interactions. Insights gained from one machine are shared across similar systems, enhancing performance across the entire fleet.

Explore Resources and Related Products

Additional Information and Resources

Masco PI: Brochure