The following properties characterize spare parts at Siemens Industry:

• A spare part can be a product or a partial component of a product. Most products or partial components can be ordered as spare parts.
• Spare parts can also be function-compatible products.
• Spare parts can also be generally overhauled parts; these are also fully functional and in perfect condition.
• Spare parts are normally delivered with default settings and not with customer-specific settings.

To order spare parts online, you need access to the Industry Mall or SiePortal. If you do not yet have access to the Mall/SiePortal, please get in contact with your personal contact.

If you already have access, you can find our online store (Industry Mall/SiePortal) here.

In addition, a special service and repair store is available in some regions. If this has already been rolled out in your region and you are authorized for it, you can find it here. If you have any questions regarding authorization, please also get in contact with your personal contact.

Centrally provided spare parts by Siemens can be supplied worldwide within a short space of time. The delivery address and the priority specified during ordering are decisive for the delivery time.

Regular delivery times are:

• In countries of the European Union (EU): 1 to 2 working days. The delivery time is valid only, if ordering party and recipients are located in the same country.
• In non-EU countries within Europe: Up to 3 working days.
• In non-European countries: Up to 11 working days.

Express delivery times are:

• In countries of the European Union (EU): Within 24 hours. The delivery time is valid only, if ordering party and recipients are located in the same country.
• In non-EU countries within Europe: 1 to 2 working days.
• In non-European countries: 2 to 8 working days.

Please note:
The times specified apply within the EU for delivery to shipping address. In the case of spare parts supply for deliveries from the central warehouse to countries outside the EU, the times specified apply for delivery to the customs border of the country of destination. Times for import formalities and for transport in the country of destination are not included. For an order with "system standstill" priority an express charge will be charged and possibly extra shipment costs, courier or flight charges in addition to the normal costs.

For most Siemens Industry products and systems we provide spare parts even after the start of the product phase-out over a period of ten years. Here you can find an overview of some different Products and Systems and their time of provision. Details can be found here.

In the product status in Product Support you can find out whether a specific product is already in product phase-out. This is where the current status for all products is displayed in the product lifecycle. The "product phase-out" milestone is decisive for the supply of the spare parts.

After the final product phase-out ("product phase-out" milestone), spare parts can usually no longer be supplied. Of course we can jointly work out individual solutions with you for the time after the product phase-out.

Based on our high customer-specific product orientation we cannot provide all spare parts in storage. In such cases, we offer the option of reproducing spare parts or carrying out repairs. Here, the delivery times may vary from the ones described above.

As part of our spare parts supply service we offer a replacement service for many spare parts, to reduce plant downtimes. When you are buying a spare part, we will take back your defective component.

You can find out from our service expert, whether a spare part is suitable for the replacement process and what the modalities are for the return.

Spare parts that are used for diagnostic purposes from your spare parts storage can be taken back within three months after delivery, for a handling fee.