Managed System Services for Automation & Drive Systems

Why Managed System Services?

Competent and efficient support is of vital importance when it comes to the smooth interaction of complex automation and drive products, especially for engineering tasks and maintenance. This is where Managed System Services offer integrated system support throughout the entire life cycle.

Managed System Services are modularly structured life cycle services focused on providing comprehensive system support with innovative and proactive services. The core of the portfolio element is a comprehensive system inventory, the central coordination of all service activities by a Support Manager, and regular reporting. This proactive, customized support offers quick, system-oriented solutions for even the most complex tasks.

Key benefits

Provide individual and competent

The system-oriented and individual processing leads to quick solutions – even for complex tasks.

Optimize processing through coordination

The central coordination efficiently shapes the processing from the beginning. The early identification of correlations also prevents unscheduled service costs.

Provide proactive information

Regular status reports provide transparency regarding the current need for service. Proactive, specific service information prevents rising maintenance costs.

Modules

Mobilization

The setup necessary to learn your plant and maintenance processes and for system integration. Upon completion, you'll receive information about processing, communication and IT access and an initial Lifecycle Status Report.

Managed Technical Support

A Central Support Manager coordinates all service and support activities, ensures efficient information exchange, and leverages past experiences and solutions for complex requests, acting as a crucial central point for your needs.

Information Services

This module offers regular status reports and exclusive online access to contract details, support requests, service info, downloads, FAQs and more, ensuring full transparency and comprehensive support throughout your contract.