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Bionic Agent​ is powered by Global Business Services (GBS)

GBS enables customers to accelerate their business transformation into a sustainable and digital future. Its portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering. Siemens GBS headquarters are based in Munich, Germany.

Discover Global Business Services (GBS)

Why The next generation of customer service!?

... delivers responses to customers. Ready to revolutionize your customer service efficiency & experience?
-Receive customer requests from different channels​
-Natural language to interpret information from written requests (Emails, SMS, Chatbots, Support Tickets, Documents)
-Generative AI to speed up processes and data flows (structuring, classifying, summarising, translating, extracting, searching, etc)
-Connection to any system, e.g., functional mailboxes, ticketing tools, sharepoints, data storages, ERPs
-Automatically perform actions and provide answers to customer requests

Benefits

  • Improved resource allocation & time-savings: up to 95% of accuracy level in information underastanding
  • Standard implementation time is between 3 weeks and 2 month​
  • Faster request handling increases customer satisfaction
  • Requests handled simultaneously at peak times with 24/7 availability
  • Processing in any language

Explore Resources and Related Products

Additional Information and Resources

Demo

Bionic Agent Web Page

Bionic Agent Use Cases

Prerequisites

Business Subject Matter Expert

Customer Solution Architect​ to integrate into customers landscape

Customer Data Engineer​ to access source data

Min. 200 requests per month/ticket category