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Knowledge Management-Software for Industrial Machine Service is powered by FINDIQ GmbH

findIQ is the first global Industrial Knowledge Intelligence platform—capturing expert knowledge, digitizing it into use-case-specific AI models, and transforming it into precise, repeatable maintenance and troubleshooting guidance for service and operations teams worldwide. Designed and built by German engineers and backed by Auxxo, HTGF, and Senovo, findIQ helps innovative manufacturers like Clarios, Elopak, Kulicke & Soffa, and Siemens improve production quality, standardize diagnostics and repair, and scale technician capabilities across machines, lines, and sites—whether operating locally or reshoring production across borders. Learn more at www.findiq.com.

Why Retain tribal knowledge today, boost productivity tomorrow?

Our solution is a specialized AI-solution for knowledge-transfer in industrial service environments, where wrong answers cost time and money. As a lot of experienced people will retire in the next years, fluctuation in productions increases, and at the same time, less younger people want to work as machine operators or service technicians - an irreversible knowledge gap develops. findIQ closes this gap by offering the first solution to digitize, process, optimizie and assist with tribal knowledge. findIQ's Digital Service Expert helps with executing machine service at an expert level, in a world without experts, anytime and anywhere. This helps machine suppliers and service providers to still increase the service capacity and business and the machine operators to benefit from faster reactions and less downtime. Handling all edge cases of the industrial world (e.g. complexity, no data access) during a PoC, findIQ's software mostly becomes the global machine knowledge system afterwards.

Diagram of findIQ AI model components

Benefits

  • Increased productivity (of productions, maintenance and service teams) by sharing tribal knowledge of "service experts" to anyone, especially the next operators and service generation
  • Decreased machine downtime and downtime costs in production through faster reactions to machine and process failures (e.g. by self-service directly at the machine)
  • Increased capacity and scalability of service businesses through the digitization of service knowledge and sharing it to global partners or even end customers

Featured Capabilities

Real World Applications

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HOLMER Use Case

24/7 Self-Service for SME machine builders

findIQ's customers like OPTIMA, Kannegiesser, SOLLICH or Holmer use findIQ's Digital Service Expert to not only preserve the tribal knowledge of their retiring service technicians and secure their service capacity, but to also provide it as a 24/7 digital self-service solution to their customers