Industrility: Aftermarket Intelligence

Industrility: Aftermarket Intelligence is powered by Industrility

Industrility helps equipment manufacturers digitize and grow aftermarket business with Industrial AI. Capabilities include: AI-powered asset digital twin creation, personalized parts eCommerce with 3D parts lookup, mobile-first digital field service management, IoT monetization tools and Machinery Co-Pilots. Deliver faster digital innovation to Industrial Machinery manufacturers, its dealers and partners driving aftersales revenue, higher margins, and lowering cost to serve.

The white-labelled aftersales platform not only drives faster time to value but the ability to customize and grow digital solutions with the latest and the most scalable technology with lower TCO and accelerated GTM for building competitive differentiation.

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Why AI-enabled aftermarket performance for machine builders?

Industrility enables machine manufacturers to digitalize and optimize the service lifecycle through Industrial AI. The platform connects service data, 3D parts catalogs, and eCommerce capabilities to streamline spare parts identification and ordering. It enhances aftermarket performance by improving service efficiency (35%), increasing parts revenue (20%), and delivering data-driven customer engagement.

Installed Base with AI Sales & Service Agents

Benefits

Digitize the installed base which enabled Equipment manufacturers to be more proactive in their aftermarket business and faster time to respond
Grow Parts revenue: Enable hyper-personalized 3D-Interactive parts identification and ecommerce for made-to-order and made-to-stock equipment
Grow Service Contracts business and Service Compliance: Execute complete field-service-management which is asset centric through the lifecycle of the equipment

Featured Capabilities

3D-Interactive parts identification

3D-Interactive parts identification and ordering with RFQ or end-to-end ordering process for every single serial number in the field

Agentic Field Service (Online & Offline)

Field Service Management

Online and offline field service management and execution with detailed service instructions, activities, inspections, checklists and management reports

AI-Co-Pilot

AI Text and Voice Agent for every machine in the field powered by the machine digital-twin

Case Study

Industrial OEM in Construction Machinery

Aftermarket Growth in Construction Industry

A leader in construction equipment, partnered with Industrility to launch a cutting-edge Asset Service Lifecycle Management (SLM) platform to unlocked hyper-growth in its Parts and Service business

Video Case Study in Construction Industri

Real-World Applications

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Service Lifecycle Management Customer Portal

AI-powered customer portal for machine builders to manage the full service lifecycle. Enables intuitive 3D spare parts identification, seamless ordering, and real-time service insights. Enhances customer experience, increases aftermarket revenue, and streamlines service operations.