heyPatient Essentials – Digital Front Door

heyPatient Essentials – Digital Front Door is powered by heyPatient

heyPatient AG is a Swiss healthtech company building the Patient Experience Layer for Healthcare.

Its configurable platform connects fragmented patient interactions into seamless, personalized journeys across app, web, terminals, patient call systems and AI. FHIR-native, cloud-based and available in 21 languages, heyPatient integrates with existing clinical and administrative systems through open APIs.

Healthcare providers can start with focused capabilities and activate additional modules as their digital strategy evolves, extending existing investments without replacing core systems.

Discover heyPatient

Why one branded app for every patient interaction?

Hospitals and clinics still rely on paper, phone calls and fragmented channels to guide patients. heyPatient Essentials creates one branded, mobile-first digital front door for appointments, admission, messages, documents and patient tasks in 21+ languages. Patients stay informed and better prepared, while teams reduce manual coordination. FHIR-native and built for existing systems, it launches quickly and scales with evolving digital needs.

Benefits

Reduced administrative workload.
Automated appointment communication and digital admission reduce repetitive calls, manual data entry and paper-based processes. Teams spend less time coordinating routine interactions and more time supporting patients.
Better-prepared patients.
Personalised tasks, reminders, forms and documents guide patients before, during and after treatment. Multilingual communication improves completion rates and reduces missing information and avoidable delays.
One consistent patient experience.
A branded mobile app gives patients one trusted place for appointments, messages, documents and next steps. Hospitals and clinics can start quickly and add capabilities as digital needs evolve.

Featured Capabilities

Branded Patient App & Digital Front Door

Give patients one trusted mobile entry point for appointments, messages, documents, tasks and follow-up. The app reflects the hospital or clinic brand and supports a consistent experience across the entire care journey.

Appointment management & patient guidance

Automated Appointment Communication

Deliver appointment confirmations, updates, preparation instructions and reminders automatically through the app. Patients stay informed in 21+ languages while teams reduce repetitive outreach and avoidable no-shows.

Patient preparation, caregivers are included

Structured Patient Tasks & Guidance

Assign context-specific checklists, forms, document requests and reminders based on appointment or treatment type. Patients always know what to do next, improving preparation and completion rates.

Case Study

Reduce cost, automate & optimize with heyPatient

Digital patient journey with guided appointments

Hospitals needed to reduce manual coordination across admission, appointments and patient communication while improving the patient experience.

Explore the CHF 3.4 million savings potential

Real-World Applications

Select...

Patient using a digital front door at home

Digital Front Door for the patient journey

Hospitals and clinics use heyPatient Essentials as a branded Digital Front Door for patients and families.
The mobile app connects appointments, preparation, tasks, secure messages, documents and follow-up in one place, helping patients stay informed while reducing manual coordination.