Control Systems Support Contract

Control Systems Support Contract is powered by DPS Group

DPS Group is a Siemens Platinum Solution Partner dedicated to positively shaping the future of everyone we work with. Our purpose drives a complete approach to industrial digitalisation and engineering, delivering secure, connected, safe, and efficient operations across the full lifecycle. We specialise in end-to-end, Instrument to Cloud solutions — integrating smart assets, automation, OT/IT connectivity, and data-driven insight to give clients clear visibility and control of their operations. Alongside this, we support customers on their digital transformation journey, applying Industrial Edge, cloud technologies, and modern engineering practices to enhance performance, resilience, and sustainability.

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Why Proactive lifecycle support to reduce risk and downtime.?

The control systems support contract provides ongoing support for industrial control systems, serving operations teams and engineers who rely on PLC, HMI, and SCADA systems. It addresses system reliability, fault response, lifecycle support, and minimises downtime through expert assistance and proactive maintenance.

Benefits

Fast access to experienced control engineers ensures faults are diagnosed and resolved quickly, minimising production downtime and maintaining operational continuity.
Specialist support for PLC, HMI, and SCADA systems across their lifecycle, providing confidence that changes, upgrades, and fixes are handled safely and correctly.
Structured support gives clear response levels and predictable costs, helping teams plan maintenance effectively while reducing operational and financial risk.

Featured Capabilities

Response & Escalation

Defined support processes with agreed response times and escalation paths, ensuring issues are handled efficiently and by the right level of engineering expertise.

System Modifications & Upgrades

Ability to implement control system changes, logic updates, and hardware or software upgrades while maintaining compliance and system integrity.

Standards & Compliance Support

Supports control systems in line with relevant electrical, safety, and industry standards, helping ensure ongoing compliance throughout system operation and modification.