heyPatient Excellence – Connected Care Platform

heyPatient Excellence – Connected Care Platform wird unterstützt von heyPatient

heyPatient AG is a Swiss healthtech company building the Patient Experience Layer for Healthcare.

Its configurable platform connects fragmented patient interactions into seamless, personalized journeys across app, web, terminals, patient call systems and AI. FHIR-native, cloud-based and available in 21 languages, heyPatient integrates with existing clinical and administrative systems through open APIs.

Healthcare providers can start with focused capabilities and activate additional modules as their digital strategy evolves, extending existing investments without replacing core systems.

Entdecken heyPatient

Warum One tailored experience across every patient channel?

Healthcare organisations often operate multiple portals, logins, brands and services.
heyPatient Excellence brings them together in a fully branded experience across app, web and terminals. Patients discover and book care, receive personalised guidance and stay connected beyond individual treatments. Siemens indoor navigation supports on-site guidance. Built on our platform, the solution is tailored to your organisation, use cases and ecosystem.

Connected care across the patient journey

Vorteile

A branded experience patients trust.
Patients use the hospital's own app in App Store and Google Play, fully branded in the institution's identity. Builds trust and creates a consistent digital presence from first contact to discharge.
Seamless physical and digital patient flow.
Indoor navigation via Siemens Smart Building guides patients from entrance to appointment room. Combined with QR check-in and patient call system, the on-site journey becomes fully structured.
Scalable AI automation across the full journey.
The AI virtual workforce handles admission queries, document explanations and follow-up proactively, 24/7, in 21 languages, across all sites and departments.

Besondere Funktionen

One trusted experience across every channel

Personalised Omnichannel Patient Journeys

Guide patients consistently across app, web and terminals before, during and after care. Combine appointments, admission, tasks, documents, check-in, communication, navigation and follow-up into journeys tailored to each use case.

Unified Omnichannel Access

Proactive AI automation for the full patient journey: answers questions, explains documents, manages navigation queries & handles follow-up communication. Available 24/7, multilingual & scalable across sites. Reduces administrative workload while maintaining high service quality at every touchpoint.

Care, Services & Long-Term Engagement

Make care, services and personalised offers easy to discover, choose and book across your healthcare ecosystem. Enable virtual appointments, upgrades, prevention programmes, recalls, memberships and ongoing engagement beyond individual treatments.

Built to grow with your digital ecosystem

Open Ecosystem & Flexible Expansion

Extend the platform with heyApp Store solutions, Siemens technologies, partner services, wearables and specialised applications. EHR-agnostic APIs and modular capabilities let the experience grow with your organisation, strategy and digital ecosystem. Examples include Siemens indoor navigation.

Always-on guidance for patients and care teams

AI Patient Concierge & Specialised Assistants

Provide 24/7 answers and guidance through an AI Patient Concierge and specialised assistants for patients and care teams. They handle repetitive questions, explain preparation, services and next steps, and offer specialty-specific support without providing diagnoses or treatment instructions.

Anwendungen in der Praxis

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Connected experience across every patient channel

Connected patient experience across every channel

Hospitals and clinics use heyPatient Excellence to connect app, web and terminals in one fully branded experience. Patients discover and book care, receive personalised guidance, check in, navigate on site and stay connected beyond individual treatments. Tailored to each organisation and ecosystem.