heyPatient Advanced – Front Door & Automation

heyPatient Advanced – Front Door & Automation wird unterstützt von heyPatient

heyPatient AG is a Swiss healthtech company offering a fully integrated, patient-centered platform across app, web, and on-site terminals.
Our solution supports the entire patient journey — from digital onboarding and appointment scheduling to treatment coordination, automated patient call, -navigation, -documentation, forms, care@home and more.
By streamlining communication and processes with best practice functional modules, we enhance patient experience and operational efficiency for hospitals and clinics.
The multisided platform is cloud-based, offers 21 languages, includes the patients' personal care network and is ready-made at the push of a button.

Entdecken heyPatient

Warum Automate the patient journey from praparation to arrival?

Reception bottlenecks, no-shows and unanswered patient questions cost hospitals time and revenue. heyPatient Advanced extends Essentials with web admission, QR-based self check-in, intelligent routing, an AI patient concierge, service booking and an optional patient call system. This creates a connected journey from preparation to follow-up with less manual coordination.

Connected patient flow from home to follow-up

Vorteile

Shorter queues and faster patient routing
QR-based self check-in, intelligent routing and patient call systems reduce manual reception work. Patients reach the right destination faster while staff spend less time coordinating arrivals.
24/7 patient support without additional staff
The AI patient concierge answers questions, guides preparation and supports navigation around the clock. Hospitals improve patient experience while reducing call volume and administrative workload.
Higher efficiency and better utilisation
Automated reminders, structured preparation and integrated service booking reduce no-shows and improve capacity utilisation. Clinical and administrative teams benefit from more predictable scheduling.

Besondere Funktionen

Web admission and digital patient registration

Web admission and website integration

Patients register digitally through the hospital website without requiring the app. Supports multilingual admission workflows, configurable service lines and direct integration into the FHIR-based platform.

Smart check-in, routing and indoor navigation

Smart Check-in & Patient Routing

Patients scan a QR code or enter their Patient ID (PID) on arrival to activate check-in. Admission status is validated automatically and patients are routed to the correct destination, reducing manual reception work and waiting times.

AI Patient Concierge

A 24/7 AI-powered assistant answers patient questions, supports preparation, explains appointments and helps patients navigate services before and during their journey.

Case Study

KSB: Patient call system live within days

Kantonsspital Baden deployed heyPatient's patient call system within days. Patient flow improved, waiting times decreased and front-desk workload was reduced from day one.

Success Story: KSB Patient Call System – heyPatient

Anwendungen in der Praxis

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Connected Patient Journey

Hospitals and clinics use heyPatient Advanced to connect preparation, QR-based self check-in and Siemens Indoor Navigation. Patients complete admission before arrival, check in independently and follow digital guidance to the right destination, reducing manual coordination at reception.