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Product Services: Industry Customer Service
Technical support and industrial maintenance
Comprehensive services across the product lifecycle
Having highly reliable systems is essential for profitable, productive daily operations. The key is knowing you can count on professional support and backing from the product manufacturer. Siemens Customer Services supports customers with services that span the entire lifecycle of a facility. With dedicated, highly skilled personnel, we help maintain industrial production efficiency and safeguard the long-term value of our customers’ investments—significantly reducing downtime and production losses.
Professional answers to all questions about industrial products and systems.
Our on-site service delivers technical assistance at your facility by specialized technical personnel. To access the on-site service, please submit a service request via Siemens’ BeMyGuest WebApp.
If you need assistance, call (+39) 02 2436 2000 and select option 5.
The service is available 8:00 a.m. to 5:00 p.m..
A maintenance contract guarantees a high level of safety that is indispensable today across all industrial sectors.
The spare parts service provides support through the rapid delivery of original spare parts.
The Spare Parts Service is available from 08:00 to 17:00.
Tel:+39 02 2436 2000 (option 4)
Email:ricambiautomazione.rc-it@siemens.com
Siemens provides repair services and continuous maintenance both on-site and at repair centres.
The Repair Serviceis available from 08:00 to 17:00.
Tel:+39 02 2436 2000 (option 3)
Email: ricambiautomazione.rc-it@siemens.com
The Siemens Industry Service Card is a prepaid card that provides access to value-added technical support services.
