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Customer Interaction Center (CIC)

Online bilingual technical support

The Customer Interaction Center (CIC) provides 24/7 bilingual support for our customers

Online support is available to you at any time as a comprehensive information system with extensive options. Online support is always the first step - 24 / 7, 365 days a year.
 

Fast, competent, and comprehensive help without delay

  • Easy online registration of your support requests
  • Competent technical support provided by our specialists
  • Product and problem selection with suitable solutions

Contact us

Customer Interaction Centre

Toll-Free Telephone Support: 1-888-303-3353

Business Hours: Monday to Friday: 8:00AM - 5:00PM Eastern Standard Time

24/7 Emergency Support for Field Service, Technical Support, and Spare Parts

Toll-Free Telephone Support: 1-888-303-3353
Email: cic.ca@siemens.com
Fax: 905-465-7133
Online Form: Siemens.ca/onlinesupport

 

We provide 24/7 bilingual support for the products below:

  • Process & Factory Automation
  • Variable Frequency Drives
  • Motors & Generators
  • Motion Control
  • Instrumentation
  • Gearboxes & Couplings
  • Electrical Services & Engineering
  • Power Distribution


Contact us today and make our expertise your competitive advantage!

You can also contact the Customer Interaction Centre (CIC) by completing the contact form.
Contact Form

Emergency Support

24/7 Emergency Support for IA DT Division

Toll-Free Telephone Support: 1-888-303-3353

Emergency support is available 24/7 for the following services:

  • Spare Parts (charges may apply)
  • Technical support for:

                - Industrial automation systems (charges may apply)

                - Large drive applications (charges may apply)

  • Field service support

 

You can also contact the Customer Interaction Centre (CIC) by completing the contact form.
Contact Form

Product information & technical catalogues

Siemens Industry Online Support site

Available from our global Industry Automation & Drive Technologies support centre, you can access product catalogues, technical manuals, FAQs, application notes, test certificates, etc. for the following products: automation, drives, low voltage controls & distribution, electrical installation technologies, process automation, sensors and measuring devices, power supplies and safety systems. Available in several languages, including English and French.

Industry Online Product Support
Product Information & Technical Catalogues

Applications & Tools

Applications & Tools

Siemens Industry Online Support site

Visit our global Industry Automation & Drive Technologies web site for functional and non-industry specific solutions, system descriptions, performance statements and demonstration systems for automation, drives, safety systems, controls, sensors & measurement, power distribution, process automation and more. Available in several languages, including English and French.

Siemens Industry Online Support site
Applications & Tools