Focus on the customer
Satisfied and loyal customers are an important key to business success, which is itself a key element of sustainability.
Business success is a key element of sustainability. And decisive for business success are long-term customer partnerships and a strong local presence in the markets where our customers operate. One Siemens, our framework for sustainable value creation, concentrates on serving innovation-driven growth markets and, at the same time, steadily expanding our customer-oriented Environmental Portfolio.
Our strategic approach
Thanks to the close relationships cultivated with our customers, we develop a considerable share of our portfolio directly with them, and often even in their own companies. This applies in particular to our Environmental Portfolio, in which we bundle all those products, systems, solutions and services that make particular contributions to environmental and climate protection. The qualification of products and solutions for our Environmental Portfolio is based on defined processes and strict criteria.
Once a year, the Siemens Sustainability Board decides on changes in the composition of the portfolio. In fiscal 2011, for example, we added maintenance and repair for highly efficient gas turbines.
2011-Feb-24 | Author
- Customers and portfolio - Management Approach
- Overview
- Customer relationships
- Quality of customer support
Latest Sustainability Report
From employee's perspective: How we help our customers to find alternative energy solutions