It is a source of particular satisfaction to us that we were able to boost revenue with our Environmental Portfolio by 10% on a comparable basis to the previous year. Through the high number of NPS interviews (NPS = Net Promoter Score), we have access to feedback from a very broad circle of customers. This enables us to develop concrete measures for improvement in collaboration with a growing number of customers, thus expanding our customer orientation even further.
All figures in this chapter refer to continuing activities. Previous years have been adjusted to be comparable.
2011-Feb-24 |