Global presence
Active worldwide – At home around the globe
To be a strong and reliable local partner to our customers worldwide – this is our aspiration. Siemens employees are working around the clock, in all the world’s time zones and on every continent to provide trailblazing products and solutions tailored to individual customer requirements. This dedication has been our formula for success for 165 years.
As a local supplier with a global presence, we’re a trusted partner everywhere we do business. Our ten largest Regional Companies alone employ people from some 140 different countries – experts working for the benefit of our partners, customers and shareholders worldwide.
Local commitment creates trust and lays the basis for long-term customer relationships. That’s why we’ve maintained local development, procurement and manufacturing activities in many countries for decades. In addition to our more than 290 production facilities worldwide, we have office buildings, warehouses, R&D centers and sales offices in virtually every country in the world.
Over the years, we’ve captured outstanding competitive positions in the industrialized countries. Now, through a wide range of measures, we want to further strengthen these positions and expand our activities in the booming markets of the emerging countries.
Long-term customer relationships have been the hallmark of our business for 165 years. To support major customers, we’ve set up a Company-wide Key Account Management Program that enables us to tailor our products, solutions and services to local customer requirements and regional structures while ensuring that our Key Account Managers continuously expand and reinforce our customer relationships on a long-term basis. These managers, whose performance is measured in terms of customer-specific growth, report to our cross-Company Market Development Boards and Vertical Market Management teams, which are focused, in turn, on the requirements of individual vertical markets. Staffed by experts from many different business units, these organizations leverage our entire portfolio to provide a comprehensive range of industry-specific, single-source offerings for customers in the automobile, IT and power generation industries, for instance.
With 370,000 employees around the globe, we provide targeted and tailored solutions to customers worldwideon a local basis – giving us a virtually unparalleled competitive advantage.
Worldwide responsibility for revenue and profit generation has been assigned to our individual operating units. This decentralization of business responsibility benefits customers of all sizes – particularly the small and medium-sized businesses and organizations that comprise the largest part of our customer base – by enabling us to provide locally based support everywhere in the world. Our extensive international sales team, which is managed by our Regional Clusters and Regional Companies, ensures the implementation of business-specific sales strategies. For large-scale projects around the globe, direct customer support is provided via our headquarters units.
Global presence is the basis of our competitiveness. Active in some 190 countries, our Energy, Healthcare, Industry and Infrastructure & Cities Sectors occupy leading market and technology positions worldwide.
As part of Siemens’ Executive Relationship Program, our 100 most important customers are personally supported by members of Siemens’ Managing Board. To determine if this program is actually meeting our customers’ expectations, we conduct annual surveys. For us, the results of these surveys are crucial since we want to strengthen our customers’ trust – everywhere in the world.
To gear our activities even more closely to the needs of our customers and markets worldwide, we’re breaking new ground with innovative projects like our new urban sustainability centers. These centers provide a common platform where our experts can work together with scientists, urban planners and city officials to develop the infrastructure solutions of tomorrow. Our first sustainability center, the Crystal, opened its doors in London in 2012. Two more centers – one in Shanghai and another in New York – are set to follow.
A strong worldwide presence coupled with the power of a global technology company – that’s what’s made us successful and the strong local partner that we are today – around the world and around the clock.