With global competition growing ever fiercer, companies have no choice but to continually increase the efficiency and reliability of their business processes. Our customers require automated IT services that guarantee a high degree of security and availability. That’s why our Auto Immune System (AIS) was one of our top innovations. AIS enables IT systems to immunize themselves against malfunctions. The self-learning system identifies and eliminates faults before they impair IT availability or security. The centerpiece of the Auto Immune System is the service engine. Within seconds, the engine triggers an automatic process that eliminates errors before operation is interrupted. Paving the way for far more reliable and secure business processes, AIS searches for solutions not merely at a single location but throughout a continually expanding worldwide network of databases. And every time the system solves a problem, it gets a little smarter.

As head of our Innovation Office, Maria Halbinger coordinates our research activities. In fiscal 2007, our President’s Innovation Award of the year went to Christoph König, who spearheaded the development of the Auto Immune System (AIS).
AIS would not have been possible without the successful integration of our new IT Product Services unit. This vital strategic move – the most important in our history – expanded our portfolio, positioning us as a single-source provider of everything from consulting services and selective outsourcing to integrated IT infrastructure solutions. An intensive transfer of knowledge among researchers and developers in the hardware and services sectors is continually enhancing the quality of our IT solutions. AIS, which will be further integrated into all our platforms in the future, is just one example of the many synergy effects resulting from the integration of the new services unit.
By merging our platform and services businesses, we’ve substantially boosted our market competitiveness and established ourselves as an innovative provider of IT infrastructure solutions.
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