Customer Solutions
Customer Solutions manages worldwide Customer Relationship Management (CRM) and Customer Services. The organization strives to achieve the highest levels of customer satisfaction through excellent CRM and by setting the industry benchmark in service quality.
Customer Solutions also manages the sector’s global healthcare information technology (HIT) business. HIT is a key component in helping providers deliver safer, more effective care, manage new care models, pay-for-performance initiatives, and operate more efficiently under reimbursement and cost constraints. With our global healthcare delivery reach, Customer Solutions is able to leverage our broad portfolio to create integrated solutions, which increase the clinical and economic value of the individual offerings of the Healthcare Sector, while meeting local market’s needs.
Customer Solutions supports research and development to accelerate the accurate diagnosis of diseases and establish new worldwide standards of care for their treatment. By discovering, validating, and standardizing global best practices, automated standardized-care workflows are created that help healthcare providers deliver efficient and effective patient care.
For example, the standard-of-care automated cardiology workflow integrates Siemens’ state-of-the-art blood tests and imaging technologies into a standardized best practice protocol to accelerate diagnosis and treatment. We work closely with leading healthcare institutions and clinical experts in academia, research and tertiary care to identify, replicate, automate, and continuously innovate global best practices in treating the most common, complex and serious diseases. We’re helping healthcare providers thrive in an increasingly complex healthcare environment, in which reimbursement is closely linked to the effectiveness and efficiency of care.
With in-depth knowledge of clinical science and in cooperation and partnership with customers, clinical and business objectives are the focus to support sustainable healthcare worldwide.
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